Policies

 

CANCELLATION & REFUND POLICY
All amounts owed by the client to HaveYourWebsite for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.

Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling-off period of 7 days from the date of order. For security and training purposes, all calls, inbound and outbound, made through HaveYourWebsite corporate offices are digitally recorded and the recordings form a part of the verbal contract between HaveYourWebsite  and the client.

Any cancellations done after the cooling-off period by the client, for any reason, will lead to a full payment of the agreed price and immediate termination of the contract, unless otherwise mutually agreed between HaveYourWebsite and the Client.

DESCRIPTION OF SERVICE
HaveYourWebsite may provide Client with one or more services, included but not limited to, following: Website Design & Development and affiliated products/services, Internet Marketing, Mobile Application Development, Content Development, and/ or Maintenance and Support Services. Unless explicitly stated otherwise, any new feature that augments or enhances the Services shall be considered to be part of the Services. HaveYourWebsite reserves the right to modify, suspend or discontinue the Services (or any part thereof), based on non-cooperation, non payment, or unwanted delay from client, at any time, without notice. Client expressly agrees that Client, or any related third party, shall not hold HaveYourWebsite or its suppliers liable for any losses, damages or consequences whatsoever from such modification, suspension or discontinuation of the Services.
ACCESS TO INFORMATION
To access HaveYourWebsite Services or HaveYourWebsite Websites Client may be asked to provide certain registration details or other information. By accepting these terms & conditions, the Client hereby acknowledges that all the information provided by the Client will be correct, current, and complete. If HaveYourWebsite believes the information that the Client has provided is not correct, current, or complete, HaveYourWebsite has the right to refuse Client access to any HaveYourWebsite Websites or Services or any of its resources, and to terminate or suspend Clients account at any time.

Calls may be recorded for training and quality purposes.

CHANGES TO WEBSITE
HaveYourWebsite hereby declares that The Company has sole right to change or remove the website (temporarily or permanently) or any part of it at any time, without notice. HaveYourWebsite shall not be liable to anyone (Client, third-party vendor or user) for any such changes or removal.
WEBSITE DESIGN
We will make every effort to ensure that the design of the website and any other work done by us is error free; however, HaveYourWebsite will accept any responsibility for losses incurred because of malfunction of the website or any part of it. HaveYourWebsite will be the rightful owner of the web server, website, graphics, content, and any programming code until the Client pays all outstanding accounts in full. Any work done by HaveYourWebsite will remain our property and copyright of HaveYourWebsite, unless otherwise agreed, and may be resold or commercially reproduced only with the permission of HaveYourWebsite.

HaveYourWebsite will not be liable for any copyright infringements that are caused due to materials submitted by the client.

Any additions to the brief where HaveYourWebsite makes no charge will be done at the sole discretion of HaveYourWebsite and for such additions HaveYourWebsite will not accept any responsibility to ensure that such additions are error free. We reserve the right to charge the Client accordingly for any correction to these additions or for further additions.

HaveYourWebsite will not be responsible for any loss of earnings, compensation or costs incurred due to any work carried out by the Client, on behalf of the Client, or by any third-party agents appointed by the Client.

HaveYourWebsite is not liable for loss of earnings, compensation or costs incurred because of the unavailability of the website, servers, software or other material provided by its agents.

DATABASE, E-COMMERCE & APPLICATION DEVELOPMENT
HaveYourWebsite is not liable for any losses caused by any software that is created for the client. Though we take every care to ensure the products are accurate and error-free, the ultimate responsibility remains with the Client to ensure that all products and software are functioning properly before use.

Where site and applications are developed on servers that are not provided by HaveYourWebsite, the Client will be responsible to provide and/ or seek any information, support, additional software and/ or co-operation relating to the server required for application to be developed correctly. For developing large applications, the Client will be responsible for providing a suitable testing environment, identical to the Client’s final production environment.

Any application or programming pertaining to a website developed by HaveYourWebsite, the Client is expected to fully test them before making the same generally available for use. HaveYourWebsite will endeavor but not obliged to correct errors, “bugs” or other issues are found in the website developed by us after the site is live to meet the standards of site’s function outlined in the brief.

PAYMENT
Client agrees to pay HaveYourWebsite the service fee, for any Program or Service Client enrols in, pursuant to the terms of the Payment Plan Client selected, including without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable. Client expressly understands, acknowledges and hereby authorizes HaveYourWebsite to automatically charge Client’s credit card or debit Client’s bank account once a month or one time as per the Program requirement.

Client will be charged as soon as they sign up over the phone. HaveYourWebsite also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys’ fees.

PAYMENT COLLECTION
As HaveYourWebsite provides a bill-through service for sponsored listings, the company takes a significant credit risk for each and every Client. Therefore, the Client is responsible to maintain an active and valid payment method on file at all times. If for any reason, Client’s payment method is not available, HaveYourWebsite reserves the right to immediately and temporarily turn off the website, pay-per-click ads, sponsored listings and ongoing or then current production, reporting, or support Services being provided to account. If the payment is not received, HaveYourWebsite reserves the right to terminate the Agreement in full and retain ownership of the web site, or other Services until such time the account has been paid in full. All Term Commitment Terminations will result in an escalation of all fees owed under the Terms of the Agreement. Many clients maintain multiple forms of payment on file to prevent this from occurring. Representations and Warranties Client represents, warrants and covenants that (i) Client has sufficient authority to enter into the Agreement; (ii) Client is a business, not a consumer, and that Client’s use of HaveYourWebsite services is solely for lawful commercial and business purposes; (iii) Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement.